FAQ MONTABLEAUDECO

This can happen, especially if your order includes several wall art pieces or different sizes. In some cases, items are shipped in separate parcels (or with separate tracking numbers).

No need to worry: if one parcel arrives before the other, the rest usually follows in the days after.

If you’re unsure, send us a message via “Need help” with your order number, and we’ll confirm the tracking details for you.

We prepare your order within 48 hours (excluding weekends and public holidays). This includes verification, production setup, and dispatch for shipping.

Delivery takes an average of 5 to 7 business days after dispatch. For XXL formats, please allow around 7 to 9 business days instead (more specialized logistics and larger parcels).

Yes: we currently deliver throughout Europe.

Yes, delivery is free throughout Europe.

Depending on the size and destination, shipping is handled via UPS or DPD.

As soon as your order is shipped, you’ll receive a confirmation email with your tracking link. Remember to check your spam folder if you don’t see it.

In just a few minutes: measure, mark, install a fixing suited to your wall (plasterboard/concrete), and you’re ready to go. For large formats, we recommend working in pairs for a perfectly straight result.

• Canvas / floating frame: soft, dry cloth
• Acrylic glass print: microfiber cloth (avoid abrasive products)

Yes for canvases and frames: you receive wall art designed for easy installation. For posters, it depends on the frame you choose.

1. Cut out some paper (or use masking tape) to the dimensions of the wall art
2. Place it on the wall in the intended spot
3. Step back 2–3 meters: you’ll see right away if the size is perfect
4. As a general rule:
   Small wall / decorative corner → medium sizes
   
5. Large wall / sofa / bed → large sizes for a true “wow” effect
   
   And if you’re choosing between two sizes, the larger one often creates the most stylish decorative look.

Sizes vary depending on the collection, with formats ranging from “standard” to large XXL sizes. The larger you go, the more impressive the “statement piece” effect becomes.

1. Unframed poster (poster)
2. Stretched canvas on stretcher frame
3. Floating frame (black or white)
4. Acrylic glass print (modern, luminous finish)

1. Poster: perfect if you love changing your décor often or framing it yourself.
2. Stretched canvas: the best balance of “style / warmth / price”.
3. Floating frame: a premium finish with a true “gallery” feel.
4. Acrylic glass print: a glossy, ultra-modern look, ideal for designer décor.

Our unframed posters are carefully packaged to prevent creases and impact during shipping. They are protected and packed appropriately for their size.

Upon receipt, we recommend gently taking it out and letting it “settle” flat for a few minutes before framing (if needed).

If you notice any issue on arrival, contact Isabelle via “Need help” and include a photo of the parcel and the poster.

Our wall art is made in Germany in a workshop specialized in wall printing, ensuring crisp detail, deep colors, and a refined finish.

We do everything we can to ensure optimal color accuracy. Depending on your screen (brightness, contrast) and the material chosen, there may be a slight difference in the final look. For most designs, the printed result is even more “wow” in real life.

Yes, the prints are designed to last, using inks and a process tailored to interior decoration.

Choose your wall art, select the format and size, then confirm your cart. Simple and fast.

The main payment methods are available on the website (card, online payment solutions depending on your country).

If you can’t find the confirmation email, first check your spam/junk folder (and the “Promotions” tab if you use Gmail).

Then, make sure the email address entered when placing your order is correct.

Still nothing? Contact us via the “Need help” tab with your name and, if possible, the amount or approximate time of the order: Isabelle will quickly confirm that your request is being handled.

If you’ve just placed an order, please contact us as soon as possible via the Need Help tab. Once production has started, changes are often no longer possible.

The fastest way is to use the “Need Help” tab (contact form). Isabelle will get back to you as quickly as possible.

To save time, please include:

• your order number (if you have one)
• the subject (delivery, return, damaged product, question before purchase…)
  
• and photos if needed (parcel + wall art in case of damage)

Contact Isabelle via Need help with:

• your order number
  
• photos of the package (outside + label)
  
• photos of the product (damaged areas)
  
  We’ll get back to you quickly with a solution (reshipment / replacement depending on the case).

If the parcel is declared lost, we will arrange a fast replacement shipment.

First, check with a neighbor, caretaker, pickup point, or safe place. If there’s still nothing, contact Isabelle via Need help. We’ll open a carrier investigation and, if needed, arrange a new shipment.

Contact Isabelle with photos: we’ll fix it quickly.

Yes, we regularly offer promotions (e.g. welcome offer, bundle deals). Exact terms may vary depending on the period.

On the cart / checkout page, in the “promo code” box.

Yes, depending on the collection. You can send your details / photos via Need help (Isabelle will guide you).

Depending on the type of personalization, a preview may not always be available. If you have a specific request, please mention it in your message to Isabelle.

The refund is issued within approximately 15 days after the return has been received and inspected.

Yes, you have 14 days after receipt to request a return (except for the exceptions below). Return shipping costs are the responsibility of the customer.

Unframed posters and certain personalized products cannot be returned. Multi-panel wall art may also be subject to specific conditions. If in doubt, contact us via “Need help”.

1. Contact Isabelle via the Need help tab
2. Provide your order number + the reason for the return
3. The return must be shipped via UPS or DHL (international returns)
4. Send Isabelle your tracking number as soon as it has been shipped

Yes: from 100×150 cm, returns can be expensive (oversized parcel). Before ordering a very large format, feel free to check the size on your wall (masking tape on the wall, paper template, etc.).