FAQ ABOUT MONTABLEAUDECO

This can happen, especially if your order contains several paintings or different formats. In some cases, items are shipped in separate packages (or with separate tracking numbers).

Don't worry: if one package arrives before the other, the rest will usually follow within a few days.

If you have any doubts, send us a message via "Need help" with your order number, and we will confirm the tracking information.

We prepare your order within 48 hours (excluding weekends and public holidays). This includes verification, production, and dispatch.

Delivery takes an average of 5 to 7 business days after shipment. For XXL formats, allow 7 to 9 business days (more specific logistics and larger packages).

Yes: we currently deliver throughout Europe.

Yes, shipping is free throughout Europe.

Depending on the format and destination, shipping is done via UPS or DPD.

As soon as your order is shipped, you will receive a confirmation email with your tracking link. Please check your spam folder if you do not see it.

In just a few minutes: measure, mark, install a fastener suitable for your wall (drywall/concrete), and you're ready to go. For large formats, we recommend working in pairs to ensure a straight finish.

• Canvas/floating frame: soft, dry cloth
• Acrylic Glass Print : microfiber cloth (avoid abrasive products)

Yes for canvases and frames: you will receive wall art for easy installation. For posters, it depends on the frame you choose.

1. Cut paper (or use masking tape) to the dimensions of the wall art
2. Place it on the wall in the designated spot.
3. Step back 2–3 meters: you will immediately see if the size is perfect.
4. As a general rule:
   Small wall/decorative corner → medium sizes
   
5. Large wall / sofa / bed → large formats for a real "wow" effect
   
   And if you're hesitating between two sizes, the larger one often gives the best decorative effect.

Sizes vary depending on the collection, ranging from "standard" to large XXL formats. The larger the size, the more impressive the "centerpiece" effect.

1. Unframed Poster (poster)
2. Stretched Canvas Print
3. Floating frame (black or white)
4. Acrylic Glass Print (modern and bright finish)

1. Poster: perfect if you like to change your decor often or frame it yourself.
2. Canvas on frame: the best combination of decoration, warmth, and price.
3. Floating frame: premium finish, very "gallery-like."
4. Acrylic Glass Print : glossy finish, ultra-modern, ideal for designer decor.

Our frameless posters are carefully packaged to prevent creases and damage during transport. They are protected and packaged in a manner appropriate to their format.

Upon receipt, we recommend that you remove it carefully and leave it to "settle" flat for a few minutes before framing (if necessary).

If you notice any issues upon arrival, please contact Isabelle via "Need help" and attach a photo of the package and the poster.

Our canvases are manufactured in Germany in a workshop specializing in wall printing, to guarantee a sharp image, deep colors, and a meticulous finish.

We do our utmost to ensure optimal color fidelity. Depending on your screen (brightness, contrast) and the material chosen, there may be a slight difference in the final result. On most visuals, the printed result is even more impressive in real life.

Yes, the prints are designed to last, with inks and a process suitable for interior decoration.

Choose your wall art, select the material and size, then confirm your order. Quick and easy.

The main payment methods are available on the website (card, online payment solutions depending on your country).

If you cannot find the confirmation email, start by checking your spam/junk folder (and the "Promotions" tab if you use Gmail).

Next, make sure that the email address you entered when placing your order is correct.

Still nothing? Contact us via the "Need help" tab with your name and, if possible, the amount or approximate time of the order: Isabelle will quickly confirm that your request has been taken care of.

If you have just placed an order, please contact us as soon as possible via the Need Help tab. Once production has started, it is often no longer possible to make changes.

The quickest way is to go to the "Need help" tab (contact form). Isabelle will get back to you as soon as possible.

To save time, please remember to include:

• your order number (if you have one)
• the subject (delivery, return, damaged product, question before purchase, etc.)
  
• and photos if necessary (package + wall art case of damage)

Contact Isabelle via Need help with:

• your order number
  
• photos of the package (outside + label)
  
• photos of the product (damaged areas)
  
  We will respond quickly with a solution (reshipment/replacement, as applicable).

If the package is declared lost, we will quickly send a new one.

First check with your neighbor, building manager, pickup point, or secure location. If you still can't find it, contact Isabelle via Need help. We will check with the carrier and, if necessary, send a new shipment.

Contact Isabelle with photos: we will correct them quickly.

Yes, there are regular offers (e.g., welcome offer, bulk offers). The exact terms and conditions may vary depending on the period.

On the shopping cart/checkout page, in the "promo code" box.

Yes, depending on the collections. You can send your information/photos via Need help (Isabelle will guide you).

Depending on the type of customization, a preview is not always available. If you have a specific requirement, please mention it in your message to Isabelle.

The refund will be issued approximately 15 days after receipt and inspection of the return.

Yes, you have 14 days after receipt to request a return (except for the exceptions below). Return shipping costs are the responsibility of the customer.

Frameless posters and certain personalized products are non-returnable. Multi-panel paintings may also have specific conditions. If in doubt, please contact us via "Need help."

1. Contact Isabelle via the Need Help tab.
2. Please provide your order number and the reason for the return.
3. Returns must be shipped via UPS or DHL (international returns).
4. Send Isabelle your tracking number as soon as you ship your order.

Yes: for sizes larger than 100×150 cm, returns can be expensive (bulky packages). Before ordering a very large format, be sure to check the size on your wall (using adhesive tape on the wall, a paper template, etc.).